How account & data deletion works
Upon your request to delete your account or data, all personal data associated with the account will be immediately and irreversibly deleted from our systems. Once the deletion process is initiated, the data cannot be recovered.
Send an email
Email us from the address registered to your account so we can match the request.
We verify identity
To protect your account, we may ask a small number of verification questions before proceeding.
Data is removed
All personal data tied to your account is immediately and irreversibly deleted from our systems.
Confirmation sent
You receive a confirmation notification once the deletion is complete.
Use the subject line "Account Deletion Request" and email from the address associated with your IOK account.
Verification
The account deletion process may require verification to ensure the identity of the account owner. This is to prevent unauthorised deletion of accounts and to ensure that the request is genuine.
Exceptions
In exceptional circumstances, we reserve the right to retain certain information necessary for legal compliance, fraud prevention, or other legitimate business purposes even after account deletion.
- Records required for legal or regulatory compliance.
- Records required for fraud prevention or investigation.
- Records required to defend or enforce legal claims.
Confirmation
Upon successful deletion of the account, the user will receive a confirmation notification either via the application or via the email address that was registered to the account.
Updates to this statement
We reserve the right to update or modify this account deletion statement. Any changes will be communicated to users through the application or via email.
Contact
For account deletion or any other privacy-related request, reach us at:
Internet of Kaps Pvt Ltd
c/o University of Zimbabwe Innovation Hub
630 Churchill Avenue, Mt. Pleasant
Harare · Zimbabwe
Email · support@iok.co.zw
Phone · +263 772 241 648